Termos de Serviço

GlowUP Terms of service – summary

These Terms of Service govern your use of the GlowUP platform, including booking and ordering with Partners through www.glowupweb.com. We have summarized key points below, but you should read the full version in this page.

• GlowUP provides the platform and acts as intermediary and commercial agent for payment collection where applicable.
• Partner Services are sold by Partners. Your service contract is between you and the relevant Partner.
• If you pay via our payment flow, payment to us (as Partner agent) settles your debt to that Partner for that order/booking.
• If you breach these Terms or misuse the platform, your account can be restricted.
• Promotional campaigns may be moderated before publication; only signed-in users may report a campaign; video ads may not exceed 30 seconds. See the campaigns feed.
• For support regarding the platform, contact glowconceptup@gmail.com.

GlowUP Terms of service – full version

We are SATISA TECHNOLOGY, LDA, a company incorporated in Portugal, with NIPC 519 370 953 and registered office at Rua Luís de Camões – Edifício Lante – Loja 2, União de Freguesias de Santo Tirso, Couto (Santa Cristina e S. Miguel) e Burgães, concelho de Santo Tirso, distrito do Porto, 4780-497, Portugal.

These are Terms of Service and conditions between you and GlowUP for the use of the GlowUP platform. They apply to each booking/order made through the platform.

Please read these Terms of Service carefully before you use the appointment and order services. We recommend that you save or print a copy for future reference.

We may update these Terms from time to time. Changes apply to future bookings/orders. Your use of our site is also subject to Terms of Use. We describe personal data processing in our Privacy policy.

Key terms

• Appointment: any booking of one or more services from a Partner, including updates, rescheduling, or cancellation.
• Order: any order for products sold by a Partner.
• Partner: selected third-party provider offering goods/services on the platform.
• Partner Contract: the contract between you and the Partner, including Partner terms shown before confirmation.
• Payment Services: online/in-app payment facility available for selected Partners.
• Pay In-Store Service: booking/order created on the platform and paid directly to the Partner.
• Promo Code / Voucher: promotional instruments issued at Partner discretion and subject to Partner terms.

Our Services

GlowUP connects Clients and Partners in beauty/wellness related categories. You can book services, order products, and in some cases pay through the platform.

By using the platform, you contract with GlowUP for platform use under these Terms. However, your contract for Partner Services is only with the Partner.

We act as intermediary and, where applicable, as payment collection agent on behalf of Partners.

Our Partners' Services

If you book or order Partner Services through the platform, you also enter into a Partner Contract with that Partner.

Partners are responsible for fulfilling Partner Services and product orders. GlowUP is not a party to that Partner Contract.

We require Partners to provide accurate and non-misleading information, but we cannot guarantee all information supplied by Partners.

Using the GlowUP Platform

To make a booking/order, you may check out as guest or create an account.

You must provide accurate, complete, and up-to-date information. We may verify data and may refuse use of services where required for safety/compliance reasons.

You are responsible for informing Partners about medical/health conditions or other relevant needs that may affect a booked service.

We may send service communications (e.g., confirmations, updates, security checks) by email/SMS and other channels, according to your settings and applicable law.

How to Make an Appointment / Order

Before confirming, review all details, restrictions, cancellation/no show/deposit rules, and Partner terms displayed in checkout.

The Partner Contract is formed when a confirmation is sent to you. Availability is subject to Partner capacity. Tax document details may depend on Partner and local law.

Vouchers Issued by Our Partners / Promo Codes Issued by Our Partners

Partners may issue vouchers and promo codes at their discretion, subject to Partner terms. They can withdraw or limit those offers in accordance with their rules and applicable law.

Partners are responsible for voucher/promo terms and fulfilment.GlowUP is not responsible for Partner-issued promotions.

Paying for a Partner Service

Prices and applicable charges are shown in checkout and may vary if additional items/services are added by the Partner at service time.

You agree to provide a valid payment method and pay amounts due for bookings/orders. Payment may occur online or directly in-store, depending on Partner settings.

Payment processing is handled with third-party processors. Their terms and privacy policies apply in addition to these Terms.

Appointment Changes and Cancellations

Rescheduling/cancellation windows are set by each Partner and shown at checkout. Availability for rescheduling depends on Partner capacity.

Partners may apply deposit, cancellation, and no-show policies, which can include fees up to 100% of booking value where legally allowed and disclosed.

Product Refunds and Cancellations

Products are sold by Partners, not by GlowUP. If a product is faulty, delayed, or not as expected, contact the selling Partner first through their profile/confirmation details.

Delivery, return, cancellation, and refund conditions are governed by Partner terms and applicable consumer law in your jurisdiction.

Restrictions on Access

We may restrict platform access (partially or fully) in situations including abuse, fraud risk, repeated harmful transaction behavior, account security compromise, or breach of these Terms.

Partners may also set additional booking restrictions for their own services.

Liability / Indemnity

Where required by law, we are liable for foreseeable losses caused by our proven breach/negligence regarding platform obligations. To the extent legally permitted, we are not liable for indirect losses.

Partners are responsible for Partner Services and products under your Partner Contract. You agree to indemnify GlowUP against claims arising from misuse of the platform or breach of these Terms.

General

Platform access for Clients is currently free, but we may introduce fees in the future with prior notice.

You may not assign rights under these Terms without written approval. Notices to GlowUP should be sent to glowconceptup@gmail.com.

These Terms form the entire agreement between you and GlowUPregarding platform use, without prejudice to Partner Contracts.

Governing Law

These Terms of Service are governed by Portuguese law. Any disputes related to platform use are subject to the competent courts of Portugal, without prejudice to mandatory consumer protection rules.

Updating the Service and These Terms of Service / Need Help with Anything?

Last updated: 09/05/2026.

We may update these Terms and publish changes on this page. Continued use after publication means acceptance of updated terms.

For questions, complaints, or support, contact glowconceptup@gmail.com. You should also try to resolve service-specific issues directly with the relevant Partner first.