Política de Privacidade

Introduction

At SATISA TECHNOLOGY, LDA (referred to as "GlowUP", "we", "us" and "our"), we are committed to protecting the privacy of our users. If you are in Portugal or the EEA, we are the data controller for the processing described in this notice, unless otherwise stated. Please read the following privacy notice that explains how we collect, manage and protect your personal data.

This is the Privacy Notice ("Notice") for the website www.glowupweb.com, and all GlowUP affiliate sites ("Sites"), or our applications ("Apps") (together "Services").

Contacting us

If you have any questions, comments and requests regarding this Notice you can get in touch with us by email at glowconceptup@gmail.com.

You can contact us regarding data protection matters at the same address: glowconceptup@gmail.com.

What information do we collect & how do we use it?

This Notice will apply to you if:

• you visit and browse our Sites and Apps.
• You order products from or book appointments with our Partners through us (we'll refer to you as a "Client").
• You purchase a voucher or gift product for use with participating Partners from us (we'll refer to you as a "Client").
• you are self-employed and/or you work for a business on the GlowUP platform (we'll refer to you and/or the business as a "Partner").

We will only use the information we collect about you if there is a reason for doing so, and if that reason is permitted under data protection law. We handle your phone number in accordance with the terms specified hereafter. We do not sell your phone number to third parties, except where required by law. We explain the usual lawful bases in each section below, and we explain each one under 'What do each of these legal reasons mean?'.

If you visit our services

We use your information to provide you with our Services. If you visit any of our Services, whether you're just browsing or you have an account, we will automatically collect information from you each time you use our Sites. This includes technical information, information about your visit and (if you opt-in) location data:

Technical information may include the phone number, Internet Protocol (IP) address, login information, browser type and version, browser plug-in types and versions, device IDs, social log-in ID/email address, time zone setting, operating system and platform, hardware version, device settings (e.g. language and time zone), file & software names and types (associated with your device and/or the Services), battery & signal strength, information relating to your mobile operator or Internet Service Provider (ISP).

Information about your visit may include the full Uniform Resource Locators (URL), clickstream to, through and from our Site (including date and time), pages and services you viewed or searched for, demographic information (including age and gender), page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), traceable campaign links (e.g. in emails, or via tracking URLs), methods used to browse away from the page, and any phone number used to call our customer service number or social media handle used to connect with our customer service team and our social media accounts.

Location data includes country location (based on your full or partial IP address and/or analytics information) which we use to provide location services (if you ask or permit us to), so that we can deliver content, advertising or other services that are dependent on knowing where you are, like checking for fraudulent transactions. Location data may be collected in combination with device ID, so we can recognise your mobile browser or device when you return to the Service.

Delivery of location services will involve us checking any of the following:

• the coordinates (latitude/longitude) of your location,
• your current country or region, by referencing your current IP address against public sources, and/or
• your Identifier for Advertisers (IFA) code for your Apple device, or the Android ID for your Android device, or a similar device identifier.

You can opt in and out of location sharing by changing your device settings.

We use this automatically collected information to

• understand how individuals use our Site, and how we can improve it;
• ensure content from our site is presented in the most effective manner for you and for your devices; and
• provide you with the information, products and services that you request from us or we think you may be interested in.

Automated decision-making

We may use 'profiling' or automated decision-making tools in our processing of personal data we automatically collect about you. We may use this personal data for the purposes of providing you with personalised marketing communications by email, SMS, post, social media advertisements and/or other digital channels from GlowUP about its Services.

Reasons: legitimate interests | consent

If you contact or engage with us

If you contact or engage with us, we will collect your contact information, and the other communications information you provide.

Contact information includes basic contact information you provide: email address, and anything else you include, for example first and last name, phone number(s), social media handle (for example, if you engage with us on social media).

Communications information includes your correspondence with us, for example if you get in touch with our Customer Service team about an order or booking or to report a problem with our Site. This includes emails, texts, in-app messaging & other digital messaging, calls, letters, and any in-person conversations you have with us.

We use this contact and communications information to

• Contact you if you have asked us to, including to respond to your queries, troubleshoot problems, and help with any issues you may have with our Services.
• Provide you with information you might request about our Services.
• Put you in touch with Partners you ask us to share your information with.
• Provide you with technical and other service updates (for example, if we update our Terms of Use and Terms of Service).

Reasons: contract with you | legitimate interests | consent

If you use our services to book an appointment

When you create a GlowUP account using any of our Services, we may collect your: first and last name; date of birth; gender; email address; address; mobile phone number(s); your photo, if uploaded (optional). If you choose to use your Google, Facebook, or Apple account to sign in, we will get an access token that enables this sign-in process (granting us access to your first and last name, email, user ID and (apart from Apple) your profile photo). We assign unique user IDs or other account-level IDs to your GlowUP account.

As you use your account, we may collect information about your: purchase history, including product orders or appointment bookings, or voucher or Partner voucher purchase and use; favourites (e.g. your favourite salon); account settings; social login information; securely saved payment methods; we may also collect information, if you provide it, about your preferences, referrals, or how you found out about our Services, or other user generated content (e.g. profile photo, reviews); and details in accordance with our Cookie Notice.

We use this account and related information to manage your account with us, including to maintain your GlowUP account; provide customer support; enable you to contact, order from and make bookings with our Partners; enable you to make and pay for orders and bookings with your account; perform our contractual obligations to you; if a Partner offers home services and you select the option, to enable you to book appointments at the address you provide; provide you with a personalised experience, including recommending features, services, products and Partners we think you may be interested in.

Reasons: contract with you | legitimate interests

If you order any products from a Partner's shop

When you order any products from a Partner's shop, we may collect your: order details and purchase records, including any related correspondence via our Services; cancellation, return and refund records; securely saved payment methods; your product reviews or ratings; and details in accordance with our Cookie Notice.

We use your account and order information to enable our Partners to fulfil and manage your orders, including to

• enable you to contact and purchase products from our Partners, including making payments,
• share your contact and order information with the Partner you ordered from, so the Partner can fulfil and manage your order (including processing any cancellations, returns or refunds), and communicate with you about your order.
• store your order, cancellation, return and refund records.

Reasons: contract with you | legitimate interests | consent

If you work for a Partner

If you work for our Partner (e.g. as an employee, contractor, or worker), we may collect contact and company information from you, including name, role, company name, email, contact number, log-in details, verification results (we do not keep underlying identity documents where not required), and data in line with our Cookie Notice. Company information may include company address, business type, consultation form content, appointments, point of sale data, payment processing data (handled by our payment processors), reporting and analytics, Client data and promotions, pictures and marketing materials.

We use this contact and company information to manage the Partner's account with us, including to maintain the Partner's account; provide Partner customer support; enable the Partner to use our business tools; enable transactions and payments; enable marketing promotions via the Services; enable the Partner to list on the GlowUP marketplace; manage inventory and point of sale; contact Partner staff to create accounts with appropriate authorisations; and as described in our Cookie Notice.

Reasons: contract with you | legitimate interests

If we send you offers, updates or other marketing material from us

We may collect contact information and marketing preferences. We use this to send offers, updates, promotions, newsletters, insights and other marketing; personalised marketing; work with digital advertising partners; ask for feedback and surveys; and as described in our Cookie Notice. You can opt-out of further marketing at any time by selecting the "unsubscribe" link at the end of our promotional updates.

Reasons: legitimate interests | consent

What do each of these legal reasons mean?

We must have a relevant legal justification, called a 'lawful basis', for each way in which we use your personal data. Lawful bases may include consent, a contract with you (as a data subject), compliance with our legal obligations and our specified legitimate interests.

Consent — We'll use your personal data to send you promotional or marketing content if you have given us consent where required by law. We may also send direct marketing based on our legitimate interests. You can opt-out of further marketing at any time using the unsubscribe link. We also rely on consent for some cookies (see our Cookies Notice).

Contract — We collect, store and process your personal data if it is necessary for performing a contract you have with us (for example, our Terms of Use and Terms of Service), or where you have asked us to take specific steps before entering into that contract.

Legal obligation — We may need to process your personal data to comply with our legal obligations, including under applicable law in Portugal and the EU, and/or any court orders.

Legitimate interests — We may process your personal data if it is necessary for our legitimate interests or those of a third party, provided those interests are not outweighed by your rights and interests. Our legitimate interests include administering, improving and expanding our Sites and services; marketing; security; and fulfilling agreements with Partners. If you would like further information about how we assess our legitimate interests, please contact us at glowconceptup@gmail.com.

Who do we share your information with?

If you are a Client — We will share your information with our Partners if you have asked us to (for example, if you want to book with a Partner). We may share your contact and account information, and they will receive other information you provide (for example, completing a Partner's consultation form). If you leave a public review, your rating, review date, and first name and last initial may be published on GlowUP. Public reviews may survive the termination of your agreement with us, subject to our Terms of Service.

If you work for a Partner — Users may rate the Partner and may rate you as an individual. Ratings may be shared with the Partner and may be publicly available on our Services. We may publish limited Partner information to other websites for search or advertising, in line with our policies and applicable law.

We may also share your information with:

• any member of our company group who support our processing;
• our service providers who process personal data on our behalf and in accordance with our instructions and data protection law (including hosting, email distribution, customer support, payment processing, IT support);
• in certain circumstances, our digital marketing partners;
• our auditors, legal advisers and other professional advisers;
• if we sell or buy any business or assets, we may disclose your personal data to the prospective seller or buyer;
• any person to whom disclosure is necessary to protect our rights, property, or safety, our clients, or other third parties, and to enforce our rights under this Notice or any agreement with you;
• if required to do so by court order or to comply with any legal obligation, including exchanging information with law enforcement agencies, regulators, or similar bodies.

Where do we store your information?

GlowUP may operate and use service providers in the European Economic Area ("EEA") and other countries. We may transfer your personal information outside the EEA where necessary to store it, provide our Services to you, operate our business in line with legitimate interests, or where legally required. We will put appropriate safeguards in place for such transfers in compliance with the GDPR and applicable Portuguese law.

For more information about how we currently transfer and protect data, please contact glowconceptup@gmail.com.

How do we protect your information?

All information you provide to us is securely stored. Our website uses secure connections and industry-standard measures to protect your information. All data we capture is stored in secured systems with strict access limitations. Access requests may be logged and monitored in accordance with our security policies.

Unfortunately, the transmission of information via the internet is not completely secure. We do our best to protect your personal information, but we cannot guarantee the security of your data transmitted to us. Any transmission is at your own risk. Once we have received your information, we use strict procedures and security features to try to prevent unauthorised access.

Payment processing

Payments made on our Services are made through one or more payment gateway providers that operate secure servers to process payment details, encrypting your credit/debit card information and authorising payment. Information which you supply to a payment processor is not within our control and is subject to that processor's own privacy policy and terms. GlowUP may receive limited non-sensitive payment metadata as needed to operate the Services (for example card brand and last four digits), in line with our agreements with the processor.

External sites

GlowUP may, from time to time, contain links to external sites. If you follow a link to any of these websites, please note that these websites have their own privacy policies. GlowUP does not accept any responsibility or liability for these policies or any content on external sites and does not necessarily endorse the views expressed within them. GlowUP has no control over the availability of any of these websites. Please check each site's policies before you submit any personal information to these websites.

How long is your information kept for?

We will generally process personal information:

• for as long as it is necessary for the purpose(s) for which it was originally collected (for example, holding it on behalf of a Partner, or for as long as you have an account with us), and
• for up to six years after that to identify any issues and resolve any legal proceedings.

We may retain your personal data for a longer period in the event of a complaint, if we reasonably believe there is a prospect of legal proceedings, or we are aware of pending or ongoing legal proceedings. In some circumstances, we may keep data longer if applicable law says we have to.

If you have opted to receive newsletters or other promotional material, but later opt out, we may keep a record of your opt-out so we can respect your preferences.

Aggregated data

In some circumstances we will anonymise your personal data (so that it can no longer be associated with you). This anonymised data is no longer personal data, and we may keep and use this information indefinitely without further notice to you, to help us provide, develop and improve our services, including user statistics and insights.

What rights do you have with your personal information?

In certain circumstances, you have the following rights:

1. to be provided with a copy of your personal information held by us;
2. to request the correction or deletion of your personal information held by us;
3. to request that we restrict the processing of your personal information (while we verify or investigate your concerns, for example);
4. to object to the further processing of your personal information, including the right to object to marketing;
5. to request that your provided personal data be moved to a third party (data portability), and
6. to withdraw consent where processing is based on consent.

If you wish to exercise any of these rights in relation to the personal information we hold about you, you can contact us at glowconceptup@gmail.com. If you have any concerns, you have the right to lodge a complaint with a data protection supervisory authority.

In Portugal, the supervisory authority is the Comissão Nacional de Proteção de Dados (CNPD). Further information is available at www.cnpd.pt. If you are outside Portugal, you can find your local data protection authority through the European Data Protection Board or your national regulator.

Updating this Privacy notice

This Notice was last updated on 30 April 2026.

We may update this Notice from time to time and will post any changes on this page. If we make any substantive changes, we will notify you through email, or notices within our Site or Apps, where appropriate.

Cookie notice

Our Sites use cookies and/or other similar technologies such as device-IDs, in-App codes, pixel tags and web beacons to collect and store certain information. These typically involve pieces of information or code that a website transfers to or accesses from your computer hard drive or mobile device to store and sometimes track information about you. Cookies and similar technologies enable you to be remembered when using that computer or device to interact with websites and online services and can be used to manage a range of features and content as well as storing searches and presenting personalised content.

Our Sites use cookies and similar technologies either alone or in combination with each other to create a unique device ID, and to distinguish you from other users of our Sites. This helps us to provide you with a good experience when you browse our Sites and also allows us to improve our Sites.

A number of cookies and similar technologies we use last only for the duration of your web or app session and expire when you close your browser or exit one of our Sites. Others are used to remember you when you return to one of our Sites and will last for longer.